Interview with Tracey Tudor, Services Manager

one25 tea

posted this on 24/10/2016

Tracey Tudor, One25 Services Manager, is a busy woman. She line manages seven staff and has her finger in many pies. We interviewed her to find out a little bit more about her and her role.

Please give us an idea of your role of Services Manager at One25.
I pick up volunteers’ van records after their shift the previous evening, read through these and pass on information and action points to our caseworkers. I record the notes on our database, which helps us to improve our services and show funders, partners and Trustees what an amazing job our van volunteers do!
Van volunteers sometimes flag up safeguarding and child protection concerns, so I refer these to Barnardo’s, social services and other agencies. I facilitate the One25 safeguarding subgroup, which some of our van and drop-in volunteers attend.
I supervise and support our wonderful and skilled casework team members.
I go to meetings with partner organisations so that we can work well together. I provide information for missing person’s reports, support our casework team to keep on top of local vacancies in hostels and link in with the police.
I have lots of interaction with the women, which I find really inspiring. I cover for the drop-in when we are short of staff or volunteers and attend drop-in if there are issues that the team need support in resolving. I’m out on the van monthly.
I’m often at the end of the on-call number, which van volunteers can access on shift if there’s a sticky situation.
Other tasks include meeting with new volunteer van team leaders to make sure they feel confident, help colleagues with agency mornings, volunteer induction days and supervision sessions.

What do you like best about working at One25?

"Knowing we are a unique organisation that provides holistic support for women marginalised from society. It's a privilege to be here!"


I worked for 10 years in housing as a Services Manager and had overlap with One25. I found One25 to be so person centred and wanted to be part of it.
We act and do whatever we can and make a difference to women’s lives. Our staff and volunteers work together so well for the benefit of the women.

What was your working background before joining One25, Tracey?
I was in youth work, then achieved Level Three Health and Social Care as a mature student, which enabled me get a degree in Social Work. I had a family by this point, so no gap year for me! I’m still a registered social worker.
Once qualified, I became a Senior Project Manager, supporting young people, then worked at Dean Crescent Women’s Hostel as a Services Manager, managing three women’s homeless hostels. I was also responsible for Bristol Against Violence and Abuse and the Freedom Programme Coordinator.
I jumped at the chance to work at One25 because One25’s small enough to manage a team and still work frontline with women which is so important to me.

Your job must be very full on at times! What do you do in your spare time to look after yourself?
I need to try to keep calm and try really hard not to take my work home with me.

"My passion’s my dog, Floydie! I think this is why I can relate so well to the bond some of our women have with their dogs. "


I love taking him for walks, meeting my family and going out for meals. I’m part of a local bull terrier group and love meeting the other dog walkers.
Devon Cliffs is my favourite destination, as they are great for the boy (Floydie!).
I’m also a Nana! I have nine grand-children and one due next year – three of these are step-grandchildren.

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