“I work all over the beat in Bristol, trying to get enough heroin money for me and my boyfriend. He gets really angry if I come back empty-handed. I’ve been addicted since I was 13: it makes me do stuff I hate.

Before I met One25 I had no-one to talk to and didn’t feel like I deserved help. I remember the night I was introduced to One25. I’d just been with a guy who’d refused to pay, hit me and dumped me on the street. The van volunteers gave me food, first aid and helped me do an Ugly Mug [violence report].

Now my caseworker’s helping me get everything together that I need to get out: a script [methadone prescription], hopefully detox, somewhere safe to stay. Even just telling me I can make it is amazing. I really want to make it.”

*Letter reproduced with her permission